Customer Service

At Traditions USA, our products are highly customized to meet your needs. There is a small questionnaire to be completed for each university that will help insure your delivery arrives on time and to your exact specifications. If you have questions or are experiencing difficulty completing your purchase, please do not hesitate to call our customer service line at 1.800.297.GRAD. Orders can be placed by phone as well as over the Internet.

We strive at all times to be responsive to your needs. If you wish to speak with us at any time, please do not hesitate to call at 1.800.297.GRAD, or use our convenient on-line Contact Form.

Return Policy
Due to the highly customized nature of our product line, items cannot be returned or exchanged without cause. We are committed to providing replacement products for items exhibiting manufacturing defects or defects in workmanship. Orders that are completed incorrectly will also be replaced at no charge. If you feel that a product is defective or an order is incorrectly filled, please call our customer service line at 1.800.297.GRAD.

Please note: WHEN ORDERING ON-LINE, SAVE A PRINTED COPY OF ALL CONFIRMATION INFORMATION FOR COMPARISON WITH DELIVERED PRODUCT.

Privacy Statement
All information provided to us is kept private and secure.

We only request information necessary to successfully complete a transaction. This information is made available to our employees only. It will not be sold or given to other companies for any reason.
Our credit card processing uses industry standard security protocol Secure Sockets Layer (SSL) to encode sensitive information. Credit card information is encrypted by your computer and decoded by the credit card processing company, preventing others from intercepting it along the way. This protects the integrity and safety of transactions processed over our web site.